What is Audio Forensics and why and how can it be used?
Audio forensics is the field of forensic science relating to the acquisition, analysis, and evaluation of sound recordings that may ultimately be presented as admissible evidence in a court of law or some other official venue.
In other words, Audio Forensics is the scientific analysis (and processing) of audio sources. The Why-question can be answered by describing the services that Traxtudio Audio Forensics renders:

1. Authentication of the audio evidence
Mainly Audio Forensics centres around the enhancement of audio clarity from the original audio source (to improve speech intelligibility and the audibility of the low-levels sounds). This process includes inter alia filtering of unwanted sounds and the identification and elimination of known and unknown exemplars from recordings – usually for investigative purposes (as previously mentioned in our definition).

2. Interpreting and documenting sonic evidence (Audio Forensic Transcription)
A forensic transcript is a complete and accurate documentation of the words spoken in an evidence recording. Once the authenticity has been established all evidence are professionally documented. This process includes Transcribing dialog.

3. Pre-trial preparation and presenting the report (investigative guidance).
In conjunction with our Media and Entertainment Attorney Practise, we can assist attorneys, government agencies and courts with pre-trail preparation and presenting the report (investigative guidance).

What are typical examples of audio sources?
Audio and video evidence can be found at more locations and from more diverse sources than ever before. From malls to restaurants, banks, - CCTV systems are virtually everywhere. Cell phone cameras extend a watchful eye to nearly every corner. Audio evidence may be available from call-centre calls, telephone answering machines, voicemail recordings, video cameras, cell phones and computer files. Other sources may include courtroom recordings, confidential informant, wire recordings.

Need more information? Contact us: forensics@traxtudio.com.

How to make use of the service?


Step 1: Get a Quote
Step 2: Pay Deposit

We will send you an invoice shortly.

Step 3: Send files securely

Please make use of a transfer service that uses Advanced Encryption Standard (AES) with a 256-bit key

We suggest using SENDFILESSECURELY.com

SENDFILESSECURELY

Alternatively, should you wish to send us physical evidence or exemplars, please utilise the services of Legal Courier

Click here to contact them: https://legalcourier.co.za

Step 4: We will process your forensic request
Step 5: Pay balance
Step 6: Receive files securely

 

 


SERVICES TO LARGE CALL CENTRES AND TELEPHONE/IVR SYSTEMS OF SMALL OR MEDIUM BUSINESSES

 

Traxtudio® provides the IVR-audio to the biggest call centres in the industry since 2007.

If you wish to listen as to why Traxtudio® is the preferred service provider to these call centres for 18 years (and counting), pick up the phone and listen for yourself. These are actual recordings that Traxtudio® records for these call centres:

 

Capfin 087 354 0000
Sanlam 0860 726 526
Sanlam Investments 021 916 1800
Sanlam Life (Stratus) 021 916 5000
Sanlam Multi Data Electronic Financial Transaction Services 021 916 5632
Sanlam Direct Contact Centre 0860 223 390
Sanlam Shares 021 916 3115
Sanlam Indie 0860 726 526
Simeka Health 0860 000 952
Satrix Unit Trust Call Centre 0860 111 401
Santam Client Care 0860 102 725
Safrican 011 778 8000
TIC 0860 100 484

 

We’ve created the brand call-on-hold music for Sanlam. Phone 021 947 9111 to listen. callconnect™-services:

  • Voice Over Artist sourcing
  • Audio recording, mixing, mastering and encoding
  • Composing of call-on-hold music according to the brand identity
  • Audio-AI integration and audio integration for Virtual Assistants

 

Traxtudio® is the service provider to inter alia the following call center’s:

 

 

Contact us for an obligation-free quote today for your business: callcentre@traxtudio.co.za